How do I contact support?

How do I contact support?

The quickest ways to access support for existing customers are as follows:

Visit the support desk here at:

Start a Support Ticket here:

WhatsApp your issue to:
+44 203 744 3930

Call us on:

Email your issue to:


Remember to give us as much information as you can. This will help us get you an answer as quickly as possible.
Include affected store names and when the issue was noticed or started.
If you are reporting issues with displays, players or videos please include photos and video.
    • Related Articles

    • Star TSP100IV SK Paper Jam

      When paper jams occur, do not forcibly pull the paper and use the following steps to remove the jammed paper. 1. Turn the power off Press the power switch on the back of the main unit. 2. Open the printer cover Push the opening lever to open the ...